Estates Service Desk Charges

All maintenance the Estates Office carries out is recorded on a job docket on the SAP finance system. This docket is used to collect the costs of the job and charge them to the department that requested the works.

If you would like to check what the Estates Office has charged you for work carried out in your department, your department's finance staff can access the charges on SAP by following our guidance notes. If you have any queries about the nature or cost of a job, you should contact the Estates Service Desk, quoting the job number shown on the report.

Many maintenance requests that the Estates Office carries out for academic and service departments are covered by central service charges. The Estates Service Desk will advise whether a job is chargeable and request a cost code where the work is not covered as part of the standard Estates Office service. To help you determine whether a job will be chargeable, please see our "Who Pays for What?" guidance.